Frequently Asked Questions

Everything you need to know about your next pair of platform boots.

How do I know what size to order?

All Demonia shoes are listed in U.S. Men's or Women's sizing. We recommend measuring your foot and consulting our detailed size chart. If you are a half size, we generally suggest sizing up for the most comfortable fit.

Do you offer international shipping?

Yes, we ship our alternative footwear worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout based on your specific location.

What is your return policy?

We accept returns for items in unworn, brand-new condition within 30 days of delivery. Items must be returned in their original packaging to be eligible for a full refund.

Are your shoes vegan-friendly?

The vast majority of our collection is crafted from high-quality synthetic materials, making them 100% vegan. Please check the product description for specific material details on each style.

How can I track my order?

Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay for eligible customers.